Discovery & fit
Define scripts, hours, and coverage windows
Services
Virtual Reception & Appointment Booking
Professional front-desk coverage that ensures no inquiry is missed—whether from pet owners, pharmacy clients, or prospective customers.
What we help you do
- Call handling & triage with professional telephone etiquette
- Appointment booking via your tools and scheduling systems
- Friendly, consistent voice for your brand using your scripts
- Operate in your phone/message/scheduling tools
- Follow brand-aligned scripts and escalation matrix
- No clinical advice; front-desk coordination only
Capabilities / Scope
Call handling & triage with professional telephone etiquette
Appointment booking via your tools and scheduling systems
Friendly, consistent voice for your brand using your scripts
Operate in your phone/message/scheduling tools
Follow brand-aligned scripts and escalation matrix
Ideal for
Veterinary groups and pet wellness clinics aiming to improve service consistency.
How it works (3 steps)
Pilot
Selected lines/clinics; calibrate tone and accuracy
Scale
Expand lines/locations; add hours and reporting
Tools & Integration
We handle calls/messages and scheduling within your approved tools and channels.
Quality & Controls
- QA reviews on call handling and booking accuracy
- Named accounts, least-privilege access, and logs
- Weekly reporting on pickup, hold time, and booking outcomes
Sample scripts and booking checklists available under NDA.
Frequently Asked Questions
Yes—coverage windows are set during discovery and can include extended or 24/7 options.