Discovery & fit
Define scope (Helpdesk vs QA), tools, access, and runbooks
Services
IT Services & Technical Support
Dedicated technical teams for helpdesk support, QA testing, and system monitoring—integrated with your dev and ops workflows.
What we help you do
- Provide Tier 1 & 2 helpdesk support for internal staff or end-users Perform manual
- QA testing on new releases and regression testing
- Triage and log bugs/tickets with detailed reproduction steps
- Monitor system alerts and perform basic troubleshooting tasks
- Manage user access requests and routine system administration
Capabilities / Scope
Knowledge of ITSM tools (Jira, ServiceNow, Zendesk) and agile workflows
QA testing discipline (test cases, bug reporting, browser/device checks)
Adherence to strict SLAs for ticket response and resolution
Technical aptitude for troubleshooting SaaS and platform issues
Support for implementation and migration projects
Ideal for
Pet tech startups, veterinary software providers, and telehealth platforms scaling their operations.
How it works (3 steps)
Pilot
Shadow phase or non-critical ticket queue; align on documentation
Scale
Independent queue management; integrated QA cycles
Tools & Integration
We work within your ticketing, CI/CD, and monitoring tools; complete transparency.
Quality & Controls
- Ticket resolution feedback loops and CSAT (for helpdesk)
- Defect leakage monitoring and test case coverage (for QA)
- Named accounts with rigorous access controls and activity logs
Technical support processes adapted for the specific needs of pet-tech platforms.
Frequently Asked Questions
Our focus is on Support, QA, and SysAdmin. We partner with your dev team, we don't replace them.