Discovery & fit
Define volumes, macros, SLAs, QA metrics
Services
Customer Support
Omnichannel support by empathetic, pet-industry-trained agents who manage everything from policyholder inquiries to clinic scheduling and product support.
What we help you do
- Manage inbound requests, status checks, and basic troubleshooting
- Use brand-aligned templates and tone; log all interactions
- Route complex cases and escalate using your rules
- Capture feedback themes and surface improvements
Capabilities / Scope
Voice, chat, email & ticketing support across your preferred channels
Pet-industry-trained agents with empathetic communication skills
Brand-aligned scripts & tone with escalation paths; no clinical guidance provided
Flexible shift coverage to match your business needs
Ideal for
Insurance CX teams, vet groups, and ecommerce brands needing reliable frontline coverage.
How it works (3 steps)
Pilot
Limited queues and hours; calibrate tone, resolution criteria
Scale
Expand coverage, add languages/hours, refine reporting
Tools & Integration
Operate within your CRM/helpdesk and communication tools with audit trails intact.
Quality & Controls
- QA reviews with coaching loops
- CSAT/QA/TAT metrics agreed upfront; weekly reporting
- Continuity plans and coverage playbooks
Playbooks and scripts tailored to pet industry contexts and your brand voice.
Frequently Asked Questions
Email, chat, phone, and other client-approved channels.